Terms & Conditions

Welcome to our website. 

 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you with respect to this website. If you disagree with any part of these terms and conditions, please do not use our website.The term 'Godiva Hair Extensions' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.This website sells products to professionals working in the hair extensions industry. Do not purchase hair extensions for your own use unless you have been trained in their application and have read, understood and agreed with the aftercare recommended by Godiva Hair Extensions. Do not follow any other company’s aftercare advice with respect to our products. Each company’s products are manufactured using different processes and as a result can react to aftercare in different ways. Please contact us at: contact@godivahairextensions.co.uk if you wish to discuss our Terms & Conditions or aftercare advice.

Privacy Policy

Godiva Hair Extensions does not sell, rent or exchange names, mailing addresses, e-mail addresses, phone numbers or other personal information about its on-line visitors with third parties. When you place an order through our on-line web site, we ask you to provide information which enables us to fulfil your request. This information may include your name, mailing address, phone number, e-mail address or credit card information. This information allows us to fulfil your request and to contact you in the event we have questions regarding your request or order.

 

Godiva Hair Extensions does collect aggregate information about the pages which visitors review, including the sequence in which they are visited. We may also collect data volunteered by our visitors and customers, such as survey, demographic or product preference information. This information is used to improve our web site and the overall experience we provide to our customers, and is treated as confidential unless otherwise clearly indicated.

 

We reserve the right to change this policy at any time. This privacy policy will be kept up-to-date and clearly posted on our Web site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. 

 

If you are concerned about how your information is used please make contact with us.

Returns Policy

For items excluding wigs and master partings.

 

You have 7 days to return your items.  All items should be returned unused, unprocessed or detached from their original form.  The costs of the return are at the expenses of the buyer.

 

In the case of discrepancy noted between the returned items and the initial order, Godiva Hair Extensions will not make any refund.

 

For any custom creation orders, wigs and master partings, no refund can be made.

 

Shipping Policy

Any shipping of items will be sent within 2 - 5 working days UK , 7 - 10 working days for Worldwide, once payment is made and cleared.

All master partings will be sent via tracked and signed for postage.

 

 

Alternatively you can collect master partings from the salon, free of charge.